Stop Operating in the Dark: Remove Departmental Blinders for Better CX

Breaking organizations into teams that focus on specific lines of business is one of the core ways we all organize information and knowledge in order to create products, services and great customer experiences. Beyond emerging startups, it’s difficult to find examples of companies that don’t departmentalize.

We physically set up our offices to reflect this — departments are located in specific wings, teams sit together.

Published on cmswire.com. Featured on Journoportfolio.